FAQ

 

CLUB ADMISSION

Kindly note that there are no pre-sale tickets for club gigs and entry tickets are only sold on the night itself, unless otherwise stated. Patrons will be required to present a valid photo ID (with recent photo) for entry. All patrons are required to be in proper attire for club entry and admission is at Management’s discretion only. Please note Imperial has a strict dress code*. Entry to each outlet is subject to club capacity.


PHOTOGRAPHY

No professional photography / videography is allowed unless prior permission is given. We have in-house photographers and videographers for our club nights and events. All patrons entering Zouk Club KL agree to have their pictures taken, unless otherwise stated.


ENTRANCES

Zouk Club KL has three distinctive entrances. Each entrance has different entry charges and allows access to different venues.

ZOUK ENTRANCE: Access to Zouk Mainroom and Ace

PREMIUM ENTRANCE: Access to all venues

IMPERIAL ENTRANCE: Access to all venues TEMPORARILY CLOSED


OPERATING HOURS

ZOUK MAINROOM:
Friday – Saturday 10.00PM till 5.00AM 

VELVET UNDERGROUND:
Sunday – Monday 10.00PM till 3.00AM
Wednesday – Thursday 10.00PM till 4.00AM
Friday – Saturday 10.00PM till 5.00AM

PHUTURE:
Tuesday – 10.00pm till 3am
Friday – Saturday 10.00PM till 5.00AM

MEMBERS’ LOUNGE & IMPERIAL:
Friday – Saturday 10.00PM till 5.00AM

ACE: Open for special event nights only


DRESS CODE & MINIMUM AGE REQUIREMENT

Dress Code: Smart Casual
No shorts, slippers, sandals, baggy clothes, religious headscarves/ hijab or athletic wear allowed for entry

Minimum entry age: 21 years old

Zouk Club KL reserves the right to refuse entry to any individual.


WHAT DO I NEED TO BRING
WITH ME TO ENTER THE VENUE?

A valid Photo I.D.: Foreign or Local Passport, Malaysian Identity Card (I.C.)/ Driving License. All I.D. must be valid and only Original I.D’s are accepted


HOW DO I MAKE
TABLE BOOKINGS / VIP RESERVATIONS?

Phone lines are open during office hours between 10.00am till 7:00pm (Monday – Friday) & 4.00pm till 8.00pm (Saturday)

Please call our reservation hotline at +603 2110 3888

WhatsApp : +6012 508 3213 ; +6012 509 3215

Email : rsvn@zoukclub.com.my


WHAT ITEMS ARE
PROHIBITED IN THE CLUB?

Zouk Club KL operates at a zero tolerance drugs policy. Any person entering the premises is liable to a search, any illegal substances found on any customer will be handed over to the authorities. We aim to provide a safe, enjoyable environment to all our customers. Those who cause trouble in the venue will be dealt by our trained security or banned.

We have a very strict policy against controlled substances and offensive weapons. Anyone caught using or distributing controlled substances or carrying offensive weapons will be detained and handed over to the authorities.


I LOST SOMETHING AT THE CLUB, WHAT SHOULD I DO?

If you lost an item in the club, kindly proceed to the Customer Service Counter at Imperial entrance and fill up the Lost & Found form immediately or call us at 03-2110 3888 (weekdays 10AM-7PM) or email the details of the incident to info@zoukclub.com.my, along with your contact details.

Operating Hours for Customer Service Counter:
Sunday – Tuesday 10pm til 3am
Wednesday – Saturday 10pm til 4am


TOURIST LANE FAQ

What benefits do tourists get?
· Tourist are entitled to complimentary entry to Zouk Mainroom only. Not applicable during special events and eve of public holidays.

Where is the tourist lane located?
· At the Customer Service Counter located at Imperial Entrance.

What time is the tourist lane open?
· Sunday – Tuesday 10pm till 3am // Wednesday – Saturday – 10pm till 4am

To gain free entry, International tourists must present their valid foreign passport (this is only applicable to those on holiday in Malaysia). Only original Passport will be accepted. 


GRAB TO ZOUK

Beat the traffic and parking by taking a Grab! Use our exclusive promo-code “GOZOUKKL
Value: RM8 x 2 rides / Quantity: 1000 monthly / T&C: ·  Valid to/fro Zouk only